DroneSuite360 Office Hour Replays
Aug 1, 2023
Key Items Covered:
Marketing Phone Number review, features and costs
How to update your email in DroneSuite360
Using a larger screen resolution may cause you to have to scroll to see all screen elements
How to submit a website support request (https://join.skyeyenetwork.com/sen-website-support-request)
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
July 25, 2023
Key Items Covered:
Member share: doing 360 Tours (not DroneSuite360 related)
Phone number verification: what is it, timeline update & how to prep (Hint: Your submission form will be ready Aug 15th, completed forms due by Aug 31st)
New "copy" icon available
Tips on getting physical business card info into DroneSuite360
Seeing duplicate "missed call text back" numbers? Here's how to fix it.
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
July 18, 2023
Key Items Covered:
Receiving texts on your marketing phone number - where to see them in the system (Contacts & Conversations)
Marketing phone number vs. business phone number
Sneak peek at upcoming workflow functionality
Member Share: Networking with the Board of Realtors, 360 Tours and hosting sites, 360 camera example
Company vs. contact records
Replying to messages within the Conversations tab and pulling in the Subject line
Using tasks - assigning users, you must choose one (Note: Can fix this in the future via a custom workflow)
Series of usability questions asked and answered
Member Share: Hot tip - pool builders are great potential customers
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
July 11, 2023
Key Items Covered:
Where to find your marketing phone number & how to update the forwarding number
A few ideas on where to find prospects who are more likely to be looking for drone services - not specific to DroneSuite360
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
July 5, 2023
Key Items Covered:
Logging into DroneSuite360 (https://app.dronesuite360.com/)
When and how to update your website. NOTE: For big changes, especially if you're not comfortable configuring websites, please submit a request to the Sky Eye Network web development team using the Website Support Request form (a fee might apply, depending on your change request): https://join.skyeyenetwork.com/sen-website-support-request
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
June 27, 2023
Key Items Covered:
Detailed overview of the Contacts tab - including where to find "notes", how to save and access filtered views (aka, "Smart Lists"), and tasks
Marketing Phone Number review - settings and how they work
How to record and upload a voicemail message for incoming calls
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
June 20, 2023
Key Items Covered:
How to update example images and videos on the "Examples" page of the SEN provided website [Short Answer: If you don't know CSS (or even if you do), it's probably best to submit your request via the Website Support Request form: https://join.skyeyenetwork.com/sen-website-support-request ]
Trouble-shooting the "bulk upload" feature for contacts - file formatting tips
Why use a Marketing phone number in addition to your cell # or Google Voice
Members helping members on topics outside of DroneSuite360: Getting a virtual address, using polarized/UV filters for your drone, finding printing specs for marketing materials
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
June 13, 2023
Key Items Covered:
General overview of DroneSuite360
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
May 30, 2023
Key Items Covered:
Bulk uploading contacts
Adding tags to your upload
Creating and using SmartLists
The difference between "cold emailing" and sending emails from DroneSuite360 (Hint: Do NOT upload large "cold" lists and start sending emails. You'll damage the reputation of your domain. Start slowly, with people whom you know or people who optin to receive marketing emails from you.)
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
May 23, 2023
Key Items Covered:
Making small website updates - including how to change a background image
Fixed! Small text update required on FAQ page [This update has been published.]
Making the most of social media posts - use a call to action to get people to message your page. Direct messages show up as conversations within DroneSuite360!
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
May 16, 2023
Key Items Covered:
Testing your business phone number
Missed call text back
What to do if the backend view of webpages show a loading icon (Hint: Ignore it. You can still open the page in "Edit" mode and your customer-facing website is working fine.)
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
May 9, 2023
Key Items Covered:
What happends when you get a new contact from your website (automation review)
Importance of building relationships within SEN (Hint: Business opportunities!)
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
May 2, 2023
Key Items Covered:
Making minor website updates
Understanding your phone number settings
How to record a business voicemail
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
April 25, 2023
Key Items Covered:
Correcting domain sharing issues - assigning the correct domain servers
DroneSuite360 Walkthru (review)
Bulk uploading contacts
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
April 18, 2023
Key Items Covered:
DroneSuite360 Beta announcement & Initial Walkthru
Choose the nameserver setting that works best for you:
- GoDaddy Nameservers (recommended): We'll update your domain to a set of GoDaddy nameservers, and you'll manage DNS in your GoDaddy account.
- I'll use my own nameservers: Enter your custom nameservers. Your DNS will be managed elsewhere and not through your GoDaddy account.
Select Save, then Continue to complete your updates
- If your domain has Domain Protection, you'll need to verify your identity. If you've had two-step verification (2SV) turned on for at least 24 hours, enter the code we sent via SMS, or enter the code from your authenticator app. Otherwise, enter the one-time password we sent to your registrant email address.
CONTACT US:
Sky Eye Network
4582 KINGWOOD DR STE 196
KINGWOOD, TX, 77345
events@dronecommandlive.com
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